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Supervision and Business Communications

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Effective communication: the route to success for sales and customer service professionals, team leaders, supervisors and managers. Whether you are aspiring to a supervisory role, a seasoned manager, working in customer service or delivering sales presentations, we can help you develop the skills to succeed!

  • Interpret your customers’ needs and creatively integrate them
  • into your messages
  • Communicate the right things in difficult situations.
  • Manage conflict that is creating morale problems, job interruptions, time and money lost.
  • Make presentations more powerful, interesting and persuasive.
  • Increase employee retention

Supervision and Business Communications Info Sheet

Who should attend?
These courses are designed for people who would like hands-on, interactive training that will increase their level of skills in supervision, management, customer service and sales that will lead to increased productivity, customer satisfaction and sales revenue.

Course Curriculum

Course ID Course Theory Lab Credits
NCBU126G Frontline Supervision Non-credit
Classroom , Lab , Total Non-credit
NCBU127G Smart Supervision for Managers Non-credit
Classroom , Lab , Total Non-credit
NCBU128G Customer Service Communication Skills Non-credit
Classroom , Lab , Total Non-credit
NCBU130G Powerful Presentations Non-credit
Classroom , Lab , Total Non-credit
Total Credits Non Credit

Developing Human Talent in the Manufacturing Sector

Course ID Course Theory Lab Credits
NCBU132G Leveraging Employee Talent Non-credit
Classroom , Lab , Total Non-credit
NCBU133G Team Performance for Production and Profitabilit Non-credit
Classroom , Lab , Total Non-credit
NCBU134G Demand-driven Training Non-credit
Classroom , Lab , Total Non-credit
Total Credits Non Credit

Typical Job Opportunities

Job outlook for 2012-2022 for managers is expected to grow as fast or faster than the average for all occupations. Median hourly wages range from $28.83 to $58.15 for the various sectors.

Source: Us Department of Labor Bureau of Labor Statistics

Still not sure?

Learn more about the Supervision and Business Communications program by contacting the Business and Training Center.