NCBU128G - Customer Service Communication Skills

Credits: Non-credit

Increase the quality of service to your clients and enhance your own effectiveness by:

  • Getting to know your customers and taking their “temperature” through empowered listening
  • Identifying the appropriate format for client consulting and problem solving
  • Learning tracking phrases to keep clients focused and using questioning techniques that naturally obtain more information
  • Realizing how to deal with difficult cases.

Required course for