NCBU125G - Dealing with Difficult People for Supervisors and Managers

Credits: Non-credit

In this interactive workshop you will use methods of understanding and skills to increase cooperation within a variety of difficult interactions. Learn to:

  • Analyze difficult interactions and strategize best options to reduce conflict and increase cooperation
  • Learn special sequences and phrases that are helpful in dealing with difficult people and apply these new techniques in a workshop atmosphere.

Required course for