HOSP245 - Spa Operations Management
This course addresses the spa business basics such as how to establish a new spa as well as the unique aspects of spa operations and management. The spa environment, selecting and sourcing spa products, supplies and equipment will be examined. Students will focus on designing spa services that serve the mission and vision of the spa along with essential human resource management and guest service management techniques and strategies. Students will come to understand what it takes to manage a spa and succeed in this growing industry.